... resolution SLA’s are met; Document, schedule and implement change requests ... to operational reporting; Create and document Standard Operating Procedures (SOP’s); Participate ... position while coaching and supporting junior team members; Strong troubleshooting ...
10 days ago
... analysis and long-term resolutions. Document incidents, support steps, and outcomes ... informal mentoring and guidance to junior team members as needed. Qualifications ...
9 days ago
... uplift the capability of more junior peers. Note* This is a 6-month ... a focus on understanding requirements and documenting data mappings. Strong Proficiency (~5 years ...
24 days ago