... resolution SLA’s are met; Document, schedule and implement change requests ... to operational reporting; Create and document Standard Operating Procedures (SOP’s); Participate ... position while coaching and supporting junior team members; Strong troubleshooting ...
12 days ago
... analysis and long-term resolutions. Document incidents, support steps, and outcomes ... informal mentoring and guidance to junior team members as needed. Qualifications ...
11 days ago
... uplift the capability of more junior peers. Note* This is a 6-month ... a focus on understanding requirements and documenting data mappings. Strong Proficiency (~5 years ...
26 days ago