... (ITSM) and the ITIL best practice framework Strong understanding of governance ... analysis Identify areas of process improvement and digitise process/forms where ...
19 days ago
... administrators and the Service Desk Manager, this role provides first and ... . Follow ITIL-based service management practices, SoWs, and SHIs. Participate in ... and trend analysis. Maintenance & Continuous Improvement Carry out scheduled maintenance tasks ...
a day ago