Description:
Number of Positions Available:
1ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Quality Manager – Aged Care Services
Full-time Hybrid Role | Based in Sydney | National Leadership Opportunity
- Join an industry leading Aged Care provider at an exciting time of industry reform and organisational growth
- Ensure the highest standards of care and safety for residents and clients
- Engage in leadership, project management, and cross-functional collaboration opportunities
- Access to not-for-profit salary packaging & meals and entertainment benefits
Are you ready to lead transformative quality assurance in aged care? Join The Salvation Army Aged Care as our new Quality Manager , where you’ll champion excellence, compliance, and continuous improvement across 19 residential homes and home care services nationally.
About Us
The Salvation Army Aged Care supports over 2,000 residents across a network of residential aged care homes and community programs. As a respected Christian, not-for-profit provider, we’re dedicated to delivering person-centred care with dignity, respect, and compassion. We are innovating how we deliver quality and safety—now we want you to lead this change.
About the Role
Reporting to the General Manager Care Quality Compliance, you will provide expert leadership and direction to Quality Advisors to embed robust quality assurance and compliance frameworks. Your work will ensure our services meet and exceed legislative requirements, internal policies, and TSA Quality Goals—helping us deliver the best possible care for the people we serve.
You will:
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Lead National Quality Excellence : Be at the forefront of quality innovation across a respected provider’s diverse aged care network.
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Lead the design and delivery of comprehensive auditing and benchmarking programs aligned with Aged Care and NDIS standards.
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Manage accreditation processes, liaising with external bodies and driving continuous improvement.
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Oversee clinical governance and risk frameworks, providing oversight of clinical reviews, incident management, and corrective action plans.
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Drive data-informed quality initiatives and prepare key reports for executive stakeholders.
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Collaborate across departments to foster a culture of excellence and compliance.
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Prepare benchmarking reports and ensure reports are delivered to key stakeholders.
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Actively participate in the development of target thresholds for clinical indicators and then project management key continuous improvements related to variances or risks identified against results vs thresholds .
About You
You are a seasoned quality leader with extensive experience in clinical governance, auditing, and benchmarking within aged care or disability services. Your strengths include:
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Current AHPRA registration and strong clinical governance background
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Proven ability to manage compliance, risk, and accreditation processes
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Expertise in reporting, data analytics, and stakeholder engagement
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Exceptional communication skills with experience presenting to executive teams
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Extensive experience in clinical governance, auditing, benchmarking and report writing.
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Passion for person-centred, values-driven care
Benefits of the Role:
- The opportunity to take on a leadership role within TSA Aged Care.
- Generous Salary Packaging: Up to $15,900 tax-free benefits.
- Meal and Entertainment Benefits: Up to $2,650 through salary packaging.
- Flexible Work Arrangements : Achieve your ideal work-life balance.
- Wellness Programs: Access to Fitness Passport
- Exclusive Discounts: Rewards for financial, retail, and lifestyle benefits.
- Novated Car Leasing: Save on your next vehicle.
- Learning and Development: Continuous support in your role. Comprehensive
- Employee Assistance Program Career Progression: Numerous growth opportunities.
- Make an Impact: Join one of Australia’s most loved charities.
Apply Now
If you are ready to bring your heart and expertise to our team, click 'Apply' to start your online application process. Applications will be reviewed upon receipt, and the position will remain open until filled. Please note, a National Criminal History Check and evidence of COVID-19 vaccination are required for employment.
Make a difference with The Salvation Army Aged Care. Apply today!
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration