Description:
DescriptionPosition Summary
As the Executive Lounge Team Leader, you will be a key support to the Lounge operation, ensuring smooth daily service while delivering an elevated experience to our elite guests. In this hands-on role, you will lead by example on the floor, support your fellow associates during service, assist with guest needs, and help maintain the high standards of the Lounge.
Lounge Operations:
- Assist with daily Lounge service including breakfast, afternoon tea, and evening cocktails.
- Ensure the Lounge remains clean, organised, and guest-ready at all times.
- Manage guest flow and seating to maintain a relaxing and premium atmosphere.
- Respond to guest inquiries regarding hotel services, amenities, and local recommendations.
- Assist guests with special requests, liaising with relevant departments to ensure smooth delivery.
- Proactively handle guest feedback and ensure issues are followed up promptly.
- Coordinate with Housekeeping, Kitchen, and Engineering to support Lounge operations.
Team support:
- Foster teamwork, positive communication, and a supportive work environment.
- Lead by example in delivering Wonderful Hospitality, Always.
- Work alongside the management team to support the training of new hires.
Administration & Compliance:
- Assist with stock checks, replenishing supplies, and maintaining presentation standards.
- Report maintenance, cleanliness, or service issues promptly to supervisors or relevant departments.
- Maintain accurate records of lounge usage & feedback.
- Ensure compliance with health, safety, hygiene, and liquor licensing regulations.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Managers.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.