Description:
Drive Change, Connect Communities
Working for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.
The Opportunity
We are seeking to appoint highly engaged Counter Operations Supervisor to join fantastic teams at various locations across the metropolitan network.
The Department of Transport is seeking experienced and motivated individuals to join our Driver and Vehicle Services team as a Counter Operations Supervisor. We currently have three permanent full-time vacancies available across our Mandurah, Butler, and Mirrabooka Business Centres. These positions offer a unique opportunity to lead front-line customer service teams in a fast-paced, high-volume environment, ensuring the delivery of quality services to the Western Australian community.
As a Counter Operations Supervisor, you will play a key role in providing technical support and guidance to staff, driving quality assurance initiatives, and resolving complex customer inquiries. You will be responsible for supervising daily operations, supporting staff development, and ensuring compliance with legislative and audit requirements. Your ability to lead with integrity, communicate effectively, and manage workloads will be essential in maintaining high standards of service delivery and operational efficiency.
We are looking for candidates with demonstrated experience in customer service leadership, cash handling, and reconciliation procedures, along with strong analytical and problem-solving skills. If you are passionate about public service and ready to make a meaningful impact, we encourage you to apply and become part of a values-driven organisation committed to empowering a thriving community.
Currently there are three (3) permanent full-time Counter Operations Supervisor vacancies available in the following locations:
- Mandurah
- Mirrabooka
- Butler
For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Karen Harkness, Team Leader on (08) 9216 8***.
Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport.
About you
- Demonstrate experience in a dynamic customer service environment with proven analytical skills and the ability to interpret and disseminate legislation, policies and procedures
- Handle challenging situations with tact, diplomacy and professionalism
- Demonstrate well-developed verbal, written and interpersonal communication skills to motivate and inspire a team
- Develop and maintain effective working relationships
- Exemplify personal integrity and self-awareness
- Thrive in high-volume customer service environments.
- Are skilled in cash handling and reconciliation procedures.
- Possess strong communication, analytical, and problem-solving abilities.
- Can manage workloads effectively to meet performance targets.
- Whilst not essential, relevant exposure on the TRELIS licensing system would be highly desirable.
We believe everyone at the Department of Transport is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in the Building Leadership Impact. The leadership context of this position is a Leading Others
As part of our team, you will enjoy
We invite you to Be Part of Something REAL . At the Department of Transport, we value real connection , growth , wellbeing , and purpose . We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered. Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity. We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, here.
- A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
- Not just a job, but an opportunity to develop your career across other areas of transport.
- A varied and exciting role where you will handle a wide range of customer enquiries.
- Training to set you up for success! Training may be on the job, computer or classroom based.
- Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
- Work for an innovative Government agency with limitless long-term career prospects.
- Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
Apply Now!
Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format:
- A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and
- A two [2]-page written application addressing the Selection Criteria outlined below as stated on the Job Description Form (JDF). In your responses include examples that clearly show how you meet each criterion and highlight your relevant skills and experience:
- (SC1) Demonstrated experience working within a complex and high-volume front line customer service environment.
- (SC2) Experience in leading and supervising a high-performance work environment that inspires, develops and utilises the diverse talents of people.
- Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.
Applications for this opportunity close at 3pm on Thursday 10 July 2025. Please ensure your application is submitted on time, as late applications will not be accepted.
The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.
Our commitment to a diverse and inclusive workplace
The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at ***********@transport.wa.gov.au or (08) 6551 6***.
Attachments: - Applicant Information Pack.pdf
- jdf-00027318.pdf