Operations Team Member

Description:

General Information Job Type

Permanent

Category

Customer Service

Business

PlaceMakers

Location

Otago

Job Reference

40658

Posted Date

11-Jun-2025

Closing Date

09-Jul-2025

Description The role: This is varied role working across all our departments in our Cromwell branch. You will be involved in serving customers on the trade counter and in the yard & Drive Thru area. As well as supporting our account managers and working with our key customers and suppliers in Trad sales support.

• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
• Actioning customer enquiries by phone, email & walk-in customer contact.
• Providing customers with product advice, quotes, and pricing information as well as tailored solutions
• Supporting Inwards goods by accurately checking and receipting product into our systems
• Cycle counting, stocking and Rotating products on shelves
• Loading / Unloading vehicles

This is a permanent full -time role, offering 40 hours a week. Working Monday to Friday
About you To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic. The ideal candidate will need to be flexible as this role will see you working across a few departments in one day.

• Proven experience in a customer service in a retail sales environment or sales support experience
• There will be manual handling, and some heavy lifting required so you’ll need to be physically fit and have solid health and safety values
• Strong interpersonal skills and ability to build rapport to support our valued customers
• A motivated, self-driven worker, with the skill to work proactively, independently and under pressure
• Computer literacy is important, confident user of Outlook, word & general computer software, however, full training will be given on our in-house computer systems.
• A Full New Zealand drivers’ licence is essential, and a forklift licence an advantage.

Our benefits:

• Competitive hourly rate and Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program.

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.
Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.
We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.