Description:
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see' . Every day, we give people all around the world the opportunity to experience something really amazing – travel!
We are seeking a skilled Business Analyst to join our dynamic team. The ideal candidate will excel in identifying, evaluating and streamlining processes, and enhancing technological platforms within our global Enterprise Technology Services (ETS) team. This role demands a keen understanding to effectively drive improvements and innovations in our business solutions.
You'll be responsible for gathering requirements, documenting process, design and architecture, with strong analytical and problem-solving skills. If you have knowledge in business process improvement, software development life cycle methodologies, and experience in creating commercial business cases to understand the ROI of opportunities, please apply!
Day in the life:
- Gather and document business requirements and translate them into functional specifications
- Develop use cases and process flows to support the development of software solutions
- Conduct stakeholder interviews to understand business needs and pain points
- Collaborate with stakeholders to ensure that project objectives are aligned with business goals
- Facilitate communication between business and technical teams
- Create business cases and cost-benefit analyses to support business opportunities
- Participate in user acceptance testing and ensure that solutions meet business requirements
- Develop and maintain system documentation and training materials
You'll be perfect for the role if you have:
- 5+ years professional experience in a business analyst role
- Experience within travel or other internet-scale environments
- Background knowledge in discipline areas such as, requirements gathering process, design and architecture
- Strong business acumen and critical thinking skills
- Knowledge in business process re-engineering and improvement
- Strong facilitation skills
- Good quality documentation skills, both technical and non-technical
What you'll Enjoy:
♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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