Description:
Customer Service Officer – Cairns Airport Location: Cairns, QLD
Employment Type: Casual or Full-Time (dependent on availability)
Shifts: Rotating roster including weekdays, weekends, and public holidays
Compensation: Competitive pay with additional airport benefits
Position Overview
Cairns Airport is seeking a dedicated and professional Customer Service Officer to join our team. In this critical front-line role, you will provide exceptional service to travelers, ensuring their experience is welcoming, efficient, and positive.
Key Responsibilities
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Greet and assist passengers with professionalism and courtesy
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Respond promptly and clearly to passenger enquiries
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Provide accurate information regarding flights, services, and airport facilities
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Maintain a clean, organized, and welcoming environment
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Collaborate effectively with team members to support operational efficiency
Candidate Requirements
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Demonstrated experience in customer service, preferably within fast-paced or airport environments
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Excellent verbal communication and interpersonal skills
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Ability to remain composed and professional in high-pressure situations
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Flexibility to work varied shifts, including early mornings, evenings, weekends, and public holidays
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Eligibility to obtain necessary security clearances including police checks and drug/alcohol screening
How to Apply
If you are committed to delivering outstanding customer service and thrive in a dynamic environment, we invite you to submit your resume along with a cover letter outlining your suitability for this role or call Kate on 0408 609 *** for some more information.