Where

Customer Service Officer

Illawarra Mercury
Wollongong Full-day Full-time

Description:

About Us

Mesh & Bar Pty Ltd stands as a premier manufacturer of reinforcing steel and mesh products in Australia. Established in 1998, the company has experienced remarkable expansion across eastern Australia, boasting prominent offices in Sydney, Melbourne, and Brisbane, in addition to regional branches in Newcastle, Wollongong, the Sunshine Coast, and Ballarat. At Mesh & Bar we believe our success comes from the success of our clients. We take great pride in not only meeting the expectations of our customers but continually aiming to exceed them.

About The Role

Full-time

Monday to Friday 8:00am - 4:30pm

On-site parking - Great Location.

Career Growth Encouraged!

Key Responsibilities

  • Taking telephone orders from Clients and Account Managers
  • Management of inquiries from clients
  • Attend to walk-in customers and cash sales at the counter
  • Data entry of daily schedules and orders that are received from Fax/Telephone
  • Daily filing of completed schedules and returned delivery dockets
  • Daily updating and archiving of the scheduling system
  • Phoning sites to confirm deliveries and arrange cranage
  • Raise delivery dockets, adding freight component and check credit limits
  • Liaise with stock controller for out-of-stock components
  • Photocopy and collate delivery dockets
  • Ability to receive and process sales orders
  • Co-ordinate loads and deliveries and produce load sheets
  • Arrange couriers as required
  • Liaise with drivers to ensure smooth flow of deliveries
  • Raise Comops delivery dockets for manual schedules
  • Follow up enquiries and/or complaints regarding incorrect deliveries
  • Run production tags
  • Liaise as required, credit, despatch and production

Desirable

Previous experience working in a customer service role and within a similar industry

Administrative / Customer Service Qualifications

Application Process

A pre-employment medical assessment will be required prior to hire.

Don't hesitate to submit your resume, we are looking to fill this position very soon!
6 Jul 2025;   from: linkedin.com

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