Description:
Create your best future and join Westpac Prospect Branch as a Customer Service Officer.
What's the role?
A Customer Service Officer at Westpac plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. The role of a Customer Service Officer involves consistently processing customer transactions efficiently and accurately, in addition to providing a seamless service. You will also identify opportunities to help our customers meet their financial needs by referring them to the right person.
What do I need?
- Opportunity to enhance skills and become a new business expert.
- Clear and confident communication with customers to foster strong relationships.
- Focus on delivering exceptional service that exceeds customer expectations.
- Work as part of a collaborative team environment, leveraging prior teamwork experience.
- Strong communication skills and excellent time management.
This is a part-time, branch-based role and the hours are across and inclusive of Monday to Friday, 33.5 hours per week.
No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!
Why join us?
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button.
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.