Administrative Services Officer - Mental Health

Description:

Administrative Services Officer (ASO)
Mental Health Services: Ballarat locations
Permanent Part-Time (Saturday - Tuesday: 8:30am – 5.00pm) - 64 hours per fortnight
About The Position
Grampians Health is seeking a highly motivated and experienced Administrative Services Officer (ASO) to join our Mental Health & Wellbeing Service. As a leading healthcare provider in the region, Grampians Health is committed to delivering high-quality care and service to our patients and the broader community.
About The Role
This role provides vital front-line reception and administrative support to our Mental Health community teams and inpatient units located throughout Ballarat.
Saturday–Sunday: Administration duties within an inpatient mental health unit.Monday–Tuesday: Office-based reception and general administrative support (8:30am–5:00pm).
About You
We are looking for a candidate who is:
Customer-focused with strong communication and interpersonal skillsExperienced in working within a mental health or medical setting (highly desirable)Familiar with medical software and electronic medical records systems (highly desirable)Able to manage competing priorities in a fast-paced healthcare environment
Key Responsibilities
Manage reception, phone, and front line enquiries with professionalismMaintain patient information using CMI, WebPAS, BossNet (OPAL), and moreCompile correspondence, type medical reports, and support data reportingSupport calendar management, meeting agendas, and room bookingsAudit and update data to ensure patient record accuracyContribute to service improvement and admin system efficiency
Skills & Experience
Minimum of three years’ experience in a similar role is preferable and/or completion of Certificate Ill or IV of Business Administration.Proven admin experience in a health, mental health, or medical settingProficient in Microsoft Word, Excel, Outlook, and health information systemsConfident communicator with strong customer service skillsAbility to prioritise under pressure and adapt to changing needsUnderstanding of medical terminology and confidentiality principles
To see a full copy of the Position Description please click here
Interested?
Click APPLY or if you wish to discuss the role prior to applying, contact Belinda Collie / Administration Manager - Grampians Mental Health & Wellbeing Service on 5320 4156 for a confidential discussion.
We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.
About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.
Culture & Benefits
Flexible work arrangements and purchase leave opportunitiesSalary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidaysAccess to Staff Fitness programStaff rewards and recognition programs
Ballarat Region
Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat
Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.