Description:
Room attendant services
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Respond to housekeeping requests in accordance with the procedures in the Quest Housekeeping Manual.
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Advise guests on the operation of equipment in rooms when necessary.
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Attend to lost property according to the Lost Property Procedure.
Room preparation & presentation
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Clean equipment and rooms according to Quest standards.
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Make up beds in accordance with procedures in the Housekeeping Manual.
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Set up equipment and trolleys according to procedures in the Housekeeping Manual.
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Identify and access rooms for servicing according to procedure.
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Check, replenish or replace room supplies and compendium materials in accordance with Housekeeping Manual.
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Report maintenance requirements promptly.
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Remove soiled linen according to Quest procedure.
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Store equipment and chemicals in accordance with procedures in the Housekeeping Manual.
Common area maintenance & presentation
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Vacuum and mop floors, dust furniture and wash windows in accordance with Housekeeping Manual.
Customer service
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Communicate with guests in a friendly and professional manner in accordance with procedures in the Housekeeping Manual.
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Operate at all times within the guidelines contained in the Employee Code of Conduct and the Quest Way.
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Maintain strict confidentiality in regard to all interactions with guests.
Teamwork
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Work cooperatively with colleagues to complete assigned duties.
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Attend staff meetings and contribute to continuous improvement in the Housekeeping function.
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Implement changes in cleaning practices and Housekeeping methods as directed.
Occupational health & safety and security procedures
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Follow all occupational health and safety procedures as outlined in the Housekeeping Manual and Quest Occupational Health and Safety standards.
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Be alert to and report any suspicious behavior or occurrences to the Franchise Manager.
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Secure property and equipment as outlined in Quest procedures.
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Maintain personal hygiene and grooming and wear your Quest uniform as detailed in the Quest Uniform policy.
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Handle food safely according to the Quest Food Safety policy and procedures.
Paperwork
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Accurately complete Housekeeper / Room Attendant Work Sheet.
Other duties
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Undertake other duties within the scope of your skills, competence and training as directed.