Aps6 Business Analyst

Description:

The National Disability Insurance Agency's Service Design Delivery Branch is responsible for identifying opportunities to improve internal service delivery processes and systems to provide better experiences for participants. The branch aims to improve the participant experience by identifying process improvements, then designing and delivering solutions to make improvement
The branch works with Subject Matter Experts (SMEs) to create and implement solutions that simplify processes, improve timelines and the quality of outcomes for participants. The branch designs the elements that deliver the strategic vision of the NDIS Pathway. It works to improve the consistency and equity of NDIA decisions and ensures the Scheme is aligned with insurance principles for future sustainability.
The team are seeking a skilled Business Analyst, to assist in delivering improvements to our participant experience across a range of platforms.
The key duties of the position include
The APS6 Business Analyst will be an independent self-starter with the ability to adapt to a continuously changing environment and collaborate with internal and external stakeholders to achieve business outcomes. They will be proficient in problem solving, exercising sound decision-making and are comfortable identifying gaps and areas for improvement.
Not one day is the same and your roles and responsibilities will include:

• Developing business functional requirements and resources, consistent with contractual, legislative and policy environments.
• Translating business metrics to inform internal stakeholder requirements including efficiency, improvement and performance outcomes to optimise participant experience.
• Designing and delivering workshops, communication and consultation resources that support complex systems and business information gathering and sharing
• Establishing and implementing governance and compliance processes, dashboards and management systems to track branch and divisional performance against plans and targets.
• Evaluating effectiveness of proposed solutions and design.
• Supporting transition of business requirements over to build teams for development.