Sales Administrator

Description:

NightshiftClark Office-BasedHMO upon Start
Position Overview:
We are seeking a highly organized and detail-oriented Sales Administrator to assist with customer management, order processing, and administrative support. This role is crucial in ensuring smooth day-to-day operations, enabling the sales team to focus on business development and strategic growth opportunities.
Key Responsibilities:
Purchase Order & Customer Management:
Reconcile open orders and follow up with production for updates. Provide customers with order due dates, ETD, and ETA details. Handle order prioritization, expediting, cancellations, and due date adjustments. Address and resolve short-ship notifications. Process export customer orders, including sending Pro-Formas, payment follow-ups, and invoice revisions. Follow up with customers for submission of weekly/monthly purchase orders.
Development & Pricing Support:
Manage Teamcenter RFQs, CIR, and conversion paperwork for new parts. Link item and part numbers while setting up service parts. Input and update pricing for new parts in QAD. Implement pricing changes, including general price increases, cost reductions, and pricing corrections.
General Administrative Support:
Process credit and invoice paperwork for pricing errors, short shipments, and damaged/missing parts. Set up customer accounts, including credit terms and QAD accounts. Manage on-order reports, warranty follow-ups, and mould destruction communications. Assist in retiring parts and rerouting customer inquiries related to ASN, labeling, and other issues.
Impact & Benefits of the Role:
Ensures smooth administrative and customer service processes, allowing the sales team to focus on business development.
Qualifications & Skills:
Experience: 2–5 years in customer service, sales support, or order management. Industry Experience: Preferably in the automotive, manufacturing, or export sector.
Technical Skills:
Proficiency in MS Office (Excel, Teams, Outlook) and order management software. Familiarity with QAD, Teamcenter, and PowerBI is a plus.
Soft Skills:
Strong attention to detail and problem-solving abilities. Ability to manage multiple tasks efficiently in a fast-paced environment. Excellent communication and customer service skills. Willingness to learn and make process improvement suggestions.
ShoreXtra Perks
Day 1 HMO Coverage Nightshift schedule Fixed Weekends off Game lounge Engaging monthly activities Free and unlimited barista-style coffee Free parking and shuttle services Employee referral incentives (Bronze)