Description:
Senior Support Analyst
- Full time fixed term position until 30 June 2026
- Geelong office location, with flexible hybrid working
- Offering a competitive starting base salary of $133,944 plus super and benefits
Help advance what’s possible
Right now, we’re seeking a Senior Support Analyst who will play their part in the shared purposes. Someone with the right skills and expertise, as well as attitude and openness to new ideas, that help advance positive outcomes for us, their colleagues, and themselves.
Find out more about our shared purpose, and what drives every one of us.
About the role
The Senior Support Analyst provides a range of technical services supporting, maintaining, enhancing, designing, building and deploying applications assigned to their service. The role is responsible for providing technical services across a range of applications, with a strong focus on maintaining service quality at or above agreed targets. In this role you will have the opportunity to work on cloud technologies in a dynamic environment, and be provided with training on multiple platforms that the team support.
What we’re looking for
Relevant tertiary qualification and industry certifications
Relevant tertiary qualifications, industry certifications such as ITIL and/or substantial IT systems management and industry experience.
Significant experience in a similar role
Proven experience in a similar role including supporting, developing, maintaining and improving a complex application portfolio.
Highly developed interpersonal and verbal communication skills, with a strong customer focus.
Strong communication skills including demonstrated influencing skills including the ability to influence business and other stakeholders to drive service management skills.
Significant experience in designing and developing solutions
Experience in designing, developing and supporting solutions using the following (or equivalent) technologies: IBM MQ, IBM IIB / ACE, IBM BPM / BAW, IBM ODM, IBM API Connect, IBM Datapower, Jenkins and Ansible.
Any experience in AWS, Kubernetes and Mulesoft is desirable but not mandatory.
Influence real change. Apply today
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Senthil Swaminathan, Manager Integration Services via email: Senthil_Swaminathan@itss.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 27th July 2025.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)