Customer Service Consultant - Service Tasmania - North/Launceston

Description:

Join the Service Tasmania Fixed-Term & Casual Employment Register Customer Service Consultant Opportunities – North
August 2025 Intake – Apply Now (all previous applicants need not re-apply)
We’re proud to be partnering with Service Tasmania to manage their Fixed-Term and Casual Employment Register, supporting recruitment for Customer Service Consultant roles across the state.
If you have a passion for helping people and want to contribute to your community by delivering essential government services, we want to hear from you.
About the Role
As a Customer Service Consultant, you’ll be the first point of contact for Tasmanians accessing a wide range of government services. Working from a Service Centre or the Contact Centre, you’ll assist customers in person or over the phone with a variety of transactions and enquiries.
This is a fantastic opportunity to gain meaningful experience in a government environment, whether you're early in your career, returning to the workforce, or seeking flexible employment.
Locations
We are currently seeking expressions of interest across:

• Beaconsfield/Contact Centre - Part Time - 2 days rotating days
• Launceston - Part Time - rotating days
• North Relief - Part Time - Tuesday to Friday

What You’ll Be Doing

• Delivering accurate, friendly and efficient customer service
• Processing transactions and handling customer enquiries
• Managing confidential information with care and professionalism
• Using a range of systems and tools to support customer interactions
• Working collaboratively in a supportive team environment

To be considered, you’ll need to:

• Complete a brief screening chat after applying
• Provide two professional referees
• Participate in a competency-based interview and role play
• Undertake skills testing and a functional assessment
• Be willing to undergo a National Police Check prior to commencement

Desirable

• Previous experience in customer service, retail, or contact centres
• A current driver licence (for mobility between service sites if needed)

What’s in it for you?

• A chance to join a respected, customer-focused government service
• Ongoing support and training provided
• Flexible, fixed-term casual opportunities with variety
• Make a real difference in your community

Salary Range: $74,783 - 80,835 pro rata, Tasmanian State Service Award , General Stream Band 3.
Interested?
Apply now and complete the screening chat to join the register. We’re reviewing applications in the lead-up to our August 2025 intake .
Have questions? Reach out to our team – we’re happy to help.