Ticket Sales Representative

Description:

Job Status : Casual

Salary: Base wage of $31.79 per hour plus 23.3% casual loading and 11.5% scaled penalties and 12% superannuation

Applications Close: Wednesday 30th July, 11:55pm

Role Enquiries: recruitment@sydneyoperahouse.com

Technical Enquiries: encore@sydneyoperahouse.com

An organisation where diversity of thought & experience is valued, supported & respected.

THE HOUSE

The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination, among the world’s busiest performing arts centres, one of the architectural wonders of the 20th century and the nation’s most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.

The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone’s House. To make this real, we are focused on four themes:

• Everyone feels welcome here.

• We better understand and connect with the community.

• We are future ready.

• We lead and inspire positive change.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

This position is responsible for the provision of a comprehensive and customer focussed ticketing and information service, covering an extensive range of events and performances. This position contributes to the efficient and effective operation of transactional sales service delivery across Box Office counter and the Contact Centre, for the sale of performance ticket and tourism ticket sales plus product packaging and add-on components as required.

The position is a first point of contact with potential or existing customers and is fully accountable for providing a full product ticket sales service that includes advice, explanation and recommendations on sales, refunds, exchanges and payments. In conjunction with the Ticketing Services team, Sales Representatives provide quality services that exceed the expectations of existing and potential customers and deliver solutions in a changing environment through advanced knowledge and operation of all the functions of a computerised ticketing system.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

Key Responsibilities/skills:

• Delivery of high quality and professional customer services for all ticketing sales channels, modelled from the shared standards of the SOH Customer First Commitment, providing a full ticketing service that includes advice, explanation and recommendations on sales, refunds and exchanges.

• Accurately manage high volumes of cash/credit transactions and a wide range of inquiries that are sometimes complex and need to be actioned immediately in order to best service a range of customers.

• Use judgement in giving exchanges or refunds, dealing with lost tickets, recommending performances to patrons, seating availability and viewing limitations.

• Ensure efficient and effective handling of all customer queries, and ensure that resolutions to problems are within established guidelines and policies.

• Maintain thorough and up to date knowledge of all products available from the Box Office counter and Contact Centre.

• Ensure accurate entry of data necessary to maintain the integrity and confidentiality of data and information and the complexities of multiple internal/external users.

• The availability to attend all induction training sessions outlined below. Training is fully paid and unfortunately there is no flexibility in the dates.

KEY DATES

Assessment Centre:

If selected for the short list you will be required to attend an in person 120 minute Assessment Centre on:

• Wednesday 6th August, 2025 10-12pm

Initial commencement dates

If you are successful with your application your paid employment (including training) will commence on Monday 11th August. You must be available for training on the following dates (9:00 – 16:00), these dates and times are mandatory:

• Monday 11th August
• Tuesday12th August
• Wednesday 13th August
• Monday 18th August
• Tuesday 19th August
• Wednesday 20th August

THE PERKS

The Sydney Opera House gives you access to a fantastic range of benefits including:

• 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden
• Access to a range of professional development programs and staff engagement initiatives.
• Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more.
• Fitness Passport & complimentary wellbeing programs including Pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).
• Working for an organisation who has committed to the United Nations Sustainable Development Goals
• Complimentary tickets to shows.

• And many more!

EQUITY AND INCLUSION
The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us at recruitment@sydneyoperahouse.com to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch.

We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community.

SOUND LIKE YOU? APPLY NOW

Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan

Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the following targeted question in the online application platform..

Outline your previous experience and highlight what you think are the most important characteristics you possess that will enable you to be successful in this role.

Thinking about your own experience as a customer, can you describe a time when you experienced an issue with a product or service you had purchased and needed to contact the outlet or provider. What was the outcome and what did this experience teach you about quality customer service?

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Applications will not be accepted from recruitment agencies