Description:
BYD Wollongang , proudly a part of Harmony Auto , is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.Now BYD Wollongang needs 2 receptionist.
Job Summary
As a receptionist, you will act as the liaison between customers and the dealership, handling daily front desk operations and supporting the service manager in achieving after-sales goals.
Key Responsibilities
- Promote and sell dealership maintenance services.
- Manage customer repair appointments.
- Greet customers and complete work orders.
- Coordinate repair progress.
- Prepare vehicles for post-repair delivery.
- Conduct follow-ups with customers.
- Handle special parts orders.
- Manage vehicle recalls and re-repairs.
- Support pre-delivery and delivery services.
- Provide excellent customer service.
- Address customer inquiries and concerns.
- Resolve issues via follow-up calls.
- Facilitate handovers between after-sales and new car sales.
- Education: Diploma or higher in automotive or a related field.
- Training: Knowledge of relevant laws and regulations; familiarity with BYD/Lexus operations.
- Experience:
- 3+ years in automotive repair or related industries.
- 1+ year in customer service.
- Familiarity with BYD/Toyota operations is advantageous.
- Skills:
- Computer proficiency.
- Strong communication and analytical skills.
- Valid driver’s license.
- Attitude: Positive, team-oriented, and resilient under pressure.
- Location: 4S dealership.
- Environment: Comfortable, low risk.
18 Jul 2025;
from:
linkedin.com