Head Of Customer Sales

Description:

Keypath Education – Ranked Best Place to Work in Australia by WRK+ (2021 – 2024)

Keypath Education is a global EdTech company partnering with leading universities to deliver online programs that address real-world social and economic challenges. We’re seeking a dynamic, commercially minded Head of Sales to lead our high-performing Admissions team, drive enrolment growth, and shape the future of the student experience.

Job Description

As Head of Customer Sales, you’ll lead a distributed team of sales professionals within our contact centre environment, responsible for converting student enquiries into enrolments across a portfolio of postgraduate programs. You’ll champion a values-led, performance-driven culture, embedding best practices in sales, coaching, and operational excellence.

This is a hands-on leadership role that blends strategic thinking with execution. You’ll work cross-functionally with Marketing, Product, IT, and Account Management to align sales strategies with partner priorities, optimise conversion journeys, and deliver exceptional outcomes for students and university partners.

Key accountabilities :

• Lead, coach, and inspire the Admissions team to achieve and exceed enrolment targets across all university partnerships.
• Build a sales-first culture focused on coaching, accountability, and high performance.
• Drive sales pipeline management, team capability development, and effective student conversion strategies.
• Embed strong team rhythms, performance analytics, and transparent communication.

Customer Experience & Operational Excellence

• Design and optimise the conversion journey, ensuring seamless transitions across Marketing and Admissions.
• Champion a culture of service excellence, continuous improvement, and innovation.
• Collaborate with the Marketing and Account Management teams to align sales strategies with partner priorities and go-to-market initiatives.

Strategic Contribution and Organisational Influence

• Actively shape organisational strategy and transformation by championing the voice of Admissions in cross-functional leadership forums.
• Inform enterprise strategy and functional innovation through data-driven insights and forward-looking sales perspectives.
• Lead change initiatives and system optimization projects that improve team performance, digital enablement, operational efficiency and customer outcomes.
• Work closely with Product, Marketing, IT, and Account Management to ensure aligned execution of program launches and ongoing improvement initiatives.

Data, Reporting & Decision-Making

• Use data insights to inform decision-making, improve conversion outcomes, and drive process optimisation.
• Lead monthly and quarterly business reviews, forecasting student enrolments and identifying risks and opportunities in collaboration with the broader Growth team.
• Partner with Finance and Insights to deliver accurate and actionable reporting to internal and partner stakeholders.

Governance & Risk

• Ensure compliance with regulatory and partner-specific requirements in all enrolment and student communication practices.

Qualifications

What You’ll Bring

• 10+ years in senior sales leadership, ideally in tech, education, or contact centre environments.
• Proven success leading distributed, target-driven teams in high-volume settings.
• Strong commercial acumen and strategic thinking, with deep expertise in sales metrics, pipeline optimisation, and conversion strategies.
• Experience driving cultural and performance transformation across complex operational teams.
• Advanced proficiency in CRM and CX systems (e.g., Microsoft Dynamics, Genesys preferred) and sales analytics tools.

Attributes & Capabilities :

Strategic agility : Able to see the big picture, anticipate trends, and plan accordingly.

Leadership presence : Credibility, clarity and empathy in communication, with a proven ability to influence at all levels.

Operational discipline : Hands-on execution ability, with strong process thinking and optimisation mindset.

Growth mindset : Thrives in a fast-paced environment and embraces innovation and continuous learning.

Student-centricity : Committed to the success and experience of our learners and the success of our university partners.

Additional Information

About Keypath Education

At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with leading universities to create and deliver online education solutions that tackle global social and economic challenges head on.Learn more about what it’s like to be a Keypather.

Benefits and Rewards :

• Opportunity to work in-office, hybrid, or remotely, with laptop and hardware provided for your home office.
• Access to health & wellbeing programs, including an Employee Assistance Program and Mental Health Days.
• Dedicated DEI committee
• Learning & growth opportunities, including access to LinkedIn Learning and career development programs, and staff discount for Master's degrees from our many university partners.
• Employee-led initiatives such as Culture Club, Team Green, Sustainability, and more.
• Company events and activities run in-office and remotely.
• Fast-growing company with increasing career path opportunities.

We encourage applications from Aboriginal and / or Torres Strait Islander peoples, people from Culturally and Linguistically Diverse Backgrounds, People with Disability, and people from the LGBTQIA+ Community.

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