Customer Support Manager

Description:

Love Where You Work!
Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Step into this rare, exciting Full Time Customer Support Manager role supporting Pre-Site Managers in our "Greenfields Operations team" working from the Head Office in Mt Waverley.
Your responsibilities will include:
Provide strong leadership to the Pre-Site Manager function which is responsible for managing the Customer’s expectation from Sale Accept through to the Authority to Commence ConstructionWork alongside the Drafting, Estimating, Permits and Studio M Teams to get the customer to siteAssist in the continual improvement of business systems, procedures and customer support processes Resolution of customer complaints through consultation with management (as required)Set the direction for your team and ensure your staff work together to achieve department and company objectivesConduct and contribute constructively and positively to team meetings and internal training sessionsHelp optimise individual results/output within the teamGenerate and report team performance against determined KPI’s; andWeekly and monthly forecasts of results.
Metricon will offer you:
Be supported by a Management Team that has a Culture Where U Matter!Free Onsite Parking at our Mount Waverley Head Office - Just off the Monash Freeway at Blackburn Road - so easy to get toOn-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programsMetricon Homes – Australia largest, and HIA Voted #1 Home Builder for the 9th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homesYou Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; andExclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
The successful candidate will have:
Demonstrate a thorough understanding of building regulations, contracts and administration procedures is essentialA diploma or tertiary qualification in a Commerce / Business Management is highly desirableExtensive experience in successfully managing and driving change and achieving efficiencies within a customer service / customer contact environmentExperience in the building industry in a volume builder new home environment preferably covering both pre-site and constructionProven experience in managing a team (ideally 5+ staff) and achieving success during a time of change and operating within a fast paced, time critical and bottom line focusHighly developed PC literacy (advanced level) in the MS Office suite of products including report writing ability; andThe ability to multi-task and set priorities.
If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please speak to your Direct Manager and then apply with your Cover Letter and Resume now.