Description:
- Ongoing part-time opportunity – 17.5 hrs per week
- Office location - Port Macquarie
- Salary relative to experience, and ranges from $73,522 to $79,931 + super
Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
About the role
In this role, you will support the daily operations of the Visitor Service Centre, providing friendly, accurate information and advice to customers and visitors. You'll handle the collection of park-use fees, issuing day use tickets and Annual Passes, while promoting the area’s facilities, services, and activities to enhance the visitor experience.
About You
You are a friendly, reliable, and customer-focused team member who thrives on delivering exceptional visitor experiences in our beautiful NSW national parks. Confident in cash handling, administration, and basic computer tasks, you provide clear, respectful advice in person, by phone or email, and promote the natural, cultural, and heritage values of our parks to all visitors.
You’re comfortable working shifts, weekends and outdoors you bring excellent communication, negotiation and problem-solving skills to support safe, welcoming and well-maintained visitor facilities. With a commitment to teamwork, personal integrity, and safety, you’re ready to wear the NPWS uniform proudly and help protect and share these special places with the community.
Essential Requirements
- Experience in cash handling procedures.
- Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
- an ability to work unsupervised and adapt to competing priorities
- Basic computer skills and the ability to operate a two-way radio.
- The holder of this role will be required to wear an NPWS uniform.
- This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.
For more information read the full Role Description: Visitors Service Assistant
Who we are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
What we can offer you
NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.
What we do
About NSW National Parks & Wildlife Service
Visit a park
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close 3rd August 2025 at 11:55PM.
Should you require further information about the role please contact Georgina Perri via georgina.perri@dpie.nsw.gov.au or on 0455 054 961.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Tom Jackson at tom.jackson@dcceew.nsw.gov.au.
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.
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