Customer Service Officer | Ravenhall

Description:

Our valued client is a well-established Australian-owned business supplying food packaging and products . With a reputation for integrity, quality service, and long-term supplier partnerships, they’re committed to creating a collaborative workplace where every team member is supported to grow and succeed.
About the Role This is a fantastic opportunity for an organised and proactive Customer service Officer to join a dynamic and values-driven team based out of Ravenhall VIC
Key Responsibilities

• Liaise with suppliers to build strong relationships
• Track outstanding orders and overdue deliveries using Microsoft Navision
• Collaborate across departments to support inventory optimisation
• Maintain accurate records
• Assist with supplier onboarding and other administrative tasks
• Ensure all activities align with company safety, compliance, and sustainability standards
• Deliver prompt, professional service to internal and external stakeholders
• Data entry
• Adhoc duties that may arise

About You

• Familiarity with inventory systems – experience with Microsoft Navision is a bonus
• Excellent communication and negotiation skills
• High attention to detail and a structured, organised approach
• Professional phone manner and service-focused mindset
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• A team player who acts with integrity, respect, and accountability
• Eager to learn, adaptable to change, and comfortable taking initiative
• Alignment with company values and a genuine interest in the construction industry

Go Ahead Group is a national provider of Trades & Services to the Construction, Manufacturing, Engineering and Warehousing Industries Australia wide. Go Ahead Group are committed to strict WH&S procedures and are an equal opportunity employer. We encourage members of the Indigenous and Torres Strait Islander people to apply for our positions.