Description:
The Opportunity
At Infin8 care, we pride ourselves on our ability to provide an environment which encourages and enables residents to remain independent.
The Personal Care and Services Concierge at Infinite Care plays a pivotal role in delivering exceptional care and support services to all residents. This position is responsible for implementing Infinite Care's respite welcome process, overseeing the on-site execution and management of the Additional Services/HELF programs, ensuring social and emotional support is provided to all residents as well as ensuring that both initial and ongoing resident care and service needs are consistently surpassed.
This includes.
- Working with our clinical, sales, admissions, and finance teams to ensure a smooth transition for our new residents.
- Managing enquiries, both via email and phone, in a timely and empathetic manner.
- Liaise with customers and our facilities to schedule or conduct onsite tours.
- Help support new residents and their families settle into the facility through being the Infinite Respite Champion and using relevant supporting tools to deliver an amazing experience
- Serving as a primary liaison for residents and their families for a smooth transition into aged care as well as ongoing support.
About You
We hire on attitude and aptitude, so experience in the aged care sector is not required. However, experience in a phone base customer service environment such as travel or call centre, or another similar environment is essential. Additionally, you will possess.
- Strong interpersonal and communication skills, with the ability to connect with residents, families, and team members effectively.
- Empathy, compassion, and a genuine interest in supporting the needs of elderly individuals.
- Experience in responding to a high-volume of enquiries.
- Experience working with different CRM systems.
- Proficiency in using CRM software, Microsoft Office, and other relevant tools.
- Proven experience in sales, business development, and/or relationship management, preferably in the aged care or healthcare industry.
- Available for a full-time role Monday to Friday.
Who are we?
Infin8care, is a rapidly growing leader in residential aged care. We have facilities in Queensland, NSW, and South Australia. and we take pride in our ability to provide an environment which encourages and enables residents to remain independent.
We are a rapidly growing national residential aged care provider, with over 30 years’ experience in providing quality individualised care to ageing residents.
We offer our employees the opportunity to broaden their skills and achieve their potential whilst at the same time create a home away from home for our residents and their loved ones.
Infinite Care accepts the Ausmed Passport, which is a free, digital certificate for the Australian aged care workforce that recognises their completion of eight, sector-wide, core mandatory training topics