Description:
We are Accor , a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
Purpose
As an ALLRes Connect Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Your primary responsibility is serving as the critical liaison between our guests, the on-site teams at various properties in Australia and New Zealand, and our expansive ALLRes team. Your unique talent lies in investigation and problem solving, and you are dedicated to ensuring a seamless guest experience, starting from very first contact.
Primary Responsibilities
- Be the first point of contact for our guests, managing reservation and guest-related queries via phone, email, and online platforms
- Providing guests with accurate information in a warm and calming manner
- Confidence in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
Skills and Experience
- Problem-solving skills and the ability to remain calm under pressure
- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry is preferred
- Proficiency in using Microsoft Office, reservation and property management systems is a plus
- Team player with a positive attitude and willingness to go the extra mile
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Other details
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Job family
ALLRes
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Job function
Full Time
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Pay type
Hourly