Manager Digital Workspace, Technology and Digital Solutions

Description:

What you can expect in this role

Your role within Corporate Services will support the department to provide high-level support to the Director-General, the Executive Leadership Team and the department in the areas of audit; finance; procurement; people and culture; information and digital; strategic communication and engagement and business support. The work you will do helps someone every day, and that means the world to us. This role works within the Digital Workspace team, a team of information technology professionals who work to implement, maintain and support large and complex enterprise products.

What You Will Be Doing

• Provide management and leadership of the installation, maintenance and support of the HPW ICT environment and systems through the application of a high level of knowledge and technical skills.
• Manage the installation, maintenance and support of the HPW ICT environment and systems by applying knowledge and technical skills in a broad range of technologies:
• Lead a responsive and effective problem resolution service that will minimise disruptions to and meet agreed performance targets for networked Information Systems and Associated Applications.
• Consult, negotiate, liaise and provide expert advice to staff at all levels regarding the operations of the Information Systems infrastructure and facilities.
• Work cooperatively within TDS to continually improve the value of ICT services to our customers through the provision of appropriate, efficient and effective support, solutions and infrastructure.
• Influence and encourage an environment and culture in which high quality customer service is delivered through fostering adherence to the quality system documentation, continually seeking improvement in the way in which work is undertaken.
• Lead an effective team within TDS by developing an understanding of the roles and duties of other team members and work collaboratively to assist the team in delivering services to the Department.
• Manage the investigation and problem-solving activities for the maintenance and support of a large and complex Windows network environment.
• Manage and coordinate major projects to implement and upgrade the Windows network environment.
• Proactively manage the work performance and personal conduct of the Digital Workspace Team.
  
  
  

Applications will remain current for 12 months.

Occupational group Management