Service Delivery Specialist

Description:

Job No: 676629

Sydney - Inner Suburbs & CBD

Permanent Full Time

IT

Pay Band 5

• Deliver IT/business services, manage escalations, and drive service improvement
• Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
• Sydney location with great WFH flexibility

Ready to take the next step in your IT career?

The Service Delivery Specialist - Pricing and Insights, ensures consistent, efficient delivery of IT and business services in line with SLAs and operational standards. They facilitate service management processes, monitor operations, analyse performance metrics, and act as the key liaison between stakeholders and delivery teams. The role involves managing escalations, reporting on service performance, supporting continuous improvement, and identifying process enhancements. They also oversee proactive software maintenance, ensuring timely updates and remediation of security vulnerabilities to maintain compliance and service reliability.

This role requires participation in the on-call support roster.

What you'll do

• Support minor enhancements and system changes to maintain operational efficiency
• Participate in on-call rotations and critical incident support outside regular hours
• Coordinate with service providers and ops teams for consistent delivery
• Assist in incident, problem, change, request, and security processes
• Facilitate communication across ops, IT, and business stakeholders
• Help coordinate cybersecurity tasks like patching, access, and vulnerabilities

What you'll bring

• 2+ years of Service Delivery (operations and run) including 5+ years in technology
• Experienced managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Proficient in managing Service Provider relationships
• Familiarity with ITIL framework and service lifecycle management
• Skilled in Kubernetes/OpenShift, Dynatrace, Splunk, and tools like ServiceNow or Jira for platform management and monitoring

What we can offer you

• Variety of flexible work arrangements and leave options
• Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
• Generous discounts on insurance products
• Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths
• Invest in your brighter future with ongoing study support and career development programs

About Suncorp Group

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.

Advertised: 22 Jul 2025 AUS Eastern Standard Time
Applications close: 05 Aug 2025 AUS Eastern Standard Time

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