Description:
DescriptionAt the heart of the community, Sheraton Grand Mirage Resort Port Douglas brings people together — both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a "Supervisor – Banquets" because together, we are better. Start your career local at Sheraton, where you don't just work - you belong.
Company
Sheraton Grand Mirage Resort Port Douglas is proudly part of the Marriott International group. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 30 brands and 8,500 properties across 138 countries and territories, our people are given more ways to connect, experience and expand their world.
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises of 295 guest rooms, suites and villas.
Department
We are currently seeking an experienced Supervisor for our busy Banquets Department. This position reports to the Banquets Manager and is very much a hands on role.
The successful applicant will have:
- The ability to effectively lead, develop and motive a team of engaged associates
- 12 months previous experience in a supervisory role
- Experience in a 4 or 5 star Hotel (desirable)
- QLD Responsible Service of Alcohol Certificate
Responsibilities include and are not limited to:
- Experience in set up and running of large conference and dinner events
- Ensure that staff rosters and shifts optimise productivity and are within guidelines
- Attention to detail
- Exceptional guest service
- Responsible for supervision and training
- Undertake and complete associate certification training, including ongoing training of technical and service skills
- Ensure payroll is completed and authorised according to Resort policy
- Ensure all food and beverage items served to guests are of the highest standard and presentation as per Resort standards
- Handle customer queries efficiently
Our Benefits
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Free onsite parking and work attire laundered
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Be your best. Grow your career with Marriott, where you don’t just work – you belong.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.