Manager

Description:

The Digital Partnership teams provide effective and efficient ICT support services across Queensland. This role primarily leads and manages a team in providing on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.
What you'll do
Key responsibilities of this role include:
* Provide operational support (on-site and remote) to Queensland Health sites as required.
* Lead, manage and co-ordinate a team of technical staff in providing a range of ICT support services including desktop services, file server support, and voice/data communications to ensure the operations of the team function efficiently and effectively.
* Provide high level system administration for the communications/network environment through investigation and diagnosis of issues by providing remedial action to ensure agreed service levels are maintained.
* Ensure service delivery meets service level targets and evaluate and assess the impact of change to the operational environment.
About you
We are searching for someone who:
* Experience and ability to deliver high quality Information Communication Technology (ICT) services to clients of eHealth Queensland, with emphasis on managing workloads, priorities and working unsupervised.
* Well developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.
* ICT leadership and management skills, including an ability to manage change and generate a culture of continuous improvement.
* Demonstrated technical expertise in the management, configuration, monitoring and design of ICT environments with knowledge and experience with LAN's, PBX's, Paging systems, Wireless networking and file server and desktop environments, with the proven ability and technical skills to support ICT services to meet agreed Service Level Agreements.
* Demonstrated experience or the ability to quickly learn Service Now and Information Technology Infrastructure Library (ITIL) Service Management processes (primarily incident / change / configuration management).
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
* 12.75% superannuation
* 17.5% leave loading
Employee wellbeing
* 38 hour full time work week
* Access to 24/7 confidential employee support providers and counsellors including for immediate family members
* Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
* Career progression with more than 300 diverse career pathways and career support to take you further!
* Access to a variety of programs and initiatives to support training and career growth.
* Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.