Description:
- Provide empathetic and timely support to student residents, addressing concerns with care and professionalism
- Lead regular one-on-one check-in meetings, offering pastoral care and building strong, supportive connections within UTAS Residential Colleges
- Part time(0.8FTE), fixed term role till March 2026, based in Launceston
About the opportunity
The University’s Campus Accommodation is a network of historic and distinctive residential colleges that support a diverse cohort of undergraduate and postgraduate students from regional Tasmania, mainland Australia and overseas who are enrolled at the University in Hobart, Sandy Bay, Launceston or Burnie.
The role of the Residential Communities Officer (RCO) is a critical, student facing role, requiring high levels of face-to-face and supportive engagement with student residents. Through the provision of a high-quality welcome and transition experience; active engagement with students as partners; active inquiry into student health and wellbeing; support for academic progress and responding empathetically and efficiently to student needs and concerns, the role of the RCO will greatly contribute to a positive collegiate experience with positive health and wellbeing and academic outcomes.
What you’ll do:
- Respond positively and with empathy to student resident concerns and address concerns in a timely manner, with a focus on safety and wellbeing always.
- Conduct Regular Check-in meetings (one-on-one pastoral care meetings) with residents within UTAS Residential Colleges, maintaining case notes and referring students on to internal and external supports where appropriate
- Use sound judgment and effectively assess risk in relation to incidents and behaviours and respond according to agreed protocols especially as it relates to student resident welfare
- Engage with student bodies and broader student-led groups, to support the development and delivery of engagement programs, provide support to student-led events and initiatives that contribute to a thriving student community that develops a sense of belonging for all
- Respond appropriately to student incidents of a critical nature in alignment with UTAS procedures and guidelines
- Support the Dean of Students, Dean of Residential Programs in the delivery of college programs and other services as requested
What we’re looking for:
- A degree level qualification and experience in a human services or education related organisation; or an equivalent qualification and extensive experience.
- Excellent cultural competency and experience working with culturally diverse communities.
- Demonstrated capacity to take a people-centred and safety-first response to complex and critical incidents in accordance with WHS legislation and University Policies and Procedures.
- Competent computing skills, with experience in the use of Word, Excel, and information management systems.
- Excellent interpersonal skills, including strong people-centred communication skills, capacity to coordinate and present to large groups, provide role-modelling to residents, possession of negotiation and conflict resolution skills and the ability to interact effectively with people from diverse backgrounds.
Salary details
Appointment to this role will be at HEO 6 and will have a total remuneration package of up to $116,872 comprising base salary within the range of $92,120 to $99,891 pro rata plus 17% superannuation.
How to Apply
- This vacancy is being advertised internally only in the first instance to current staff.
- In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
- To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success profile criteria.
- For further information about this position, please contact Suzanne Singline, Acting Dean of Students - Investigator Hall, suzanne.singline@utas.edu.au or 03 6324 3305.
- Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
- Please refer to the attached Position Description Below for full details.
Position Description - 501287 -Residential Communities Officer.pdf
Applications close Wednesday, 6 August 2025, 11.55pm
As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process.
To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.