Team Leader - Asset Finance

Description:

Join to apply for the Team Leader - Asset Finance role at Credit Collection Services Group Pty Ltd

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Join to apply for the Team Leader - Asset Finance role at Credit Collection Services Group Pty Ltd

Are you ready to lead and inspire a high-performing Collections team within the Asset Finance space?
Who are we?
CCSG is a full service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders.
We're a team of high energy and enthusiastic people. We truly believe in the importance of providing customer excellence for both our customers and clients, living our corporate values of Commitment, Compliance, Service and Greatness.
We are a bunch of committed like-minded people with brilliant minds who thrive of collaboration, knowledge sharing and collective success. We work hard to achieve results and acknowledge the importance of balance and flexibility. We create a collaborative and supportive environment with a culture that recognises our achievements and celebrates our wins as we continue to learn and grow together.
#CCSGitswhereyougottobe
The role
CCSG operates across Insurance, Asset Finance and Banking and Finance sectors.
Due to extensive business growth, we have acquired a new state of the art premise near Town Hall station in Sydney's CBD. This is an incredible opportunity to join a dynamic team responsible for managing credit accounts for our clients.
As a Team Leader, you will assist the Collections Manager in leading a team of skilled account managers to ensure the efficient recovery of asset finance related matters. Your responsibilities will include overseeing recovery and skip tracing efforts, reviewing and referring files for litigation, and driving the team to achieve targets and KPIs set by management.
We work on a hybrid working model (3 days in the office and 2 days at home).
Approximate travel time: North Ryde 19 | Parramatta 29 | Sutherland 35 | Lidcombe 28 | Hurstville 21 | Campbelltown 52 | Glenfield 42
Responsibilities
Here’s an example of your day to day:

• Recruit, train, and coach Collections Officers;
• Manage day-to-day team operations including leave, performance, and development;
• Provide technical and regulatory oversight;
• Ensure compliance with policies, procedures, and work instructions;
• Maintain up-to-date Work Instructions and Client Profiles;
• Escalate legal matters and understand client-specific agreements;
• Be a subject matter expert in: Asset management (from early arrears to debt sale), General Insurance Code of Practice, ASIC Debt Collection Guidelines and Privacy Act;
• Conduct regular call coaching, feedback, and calibrations;
• Represent the team in client meetings;
• Uphold data confidentiality and security;
• Perform other duties as required.
  

Requirements
Culture fit is key and we value both experience and qualities such as:

• 5+ years of experience in the debt collection industry;
• 2+ years of leadership experience, preferably in a Banking of Finance related discipline.
• Strong understanding of asset finance, field services, and third-party management;
• Experience in credit operations, including secured and unsecured product types;
• Proven ability to meet targets and thrive under pressure;;
• Excellent stakeholder engagement and communication skills
• Proficient in MS Office (Outlook, SharePoint, Teams, Excel, Word, PowerPoint);
• Experience with debt collection systems, document management, and call centre technology;
• Familiarity with skip tracing tools and litigation processes;
• In-depth knowledge of industry codes and regulations;
  

What can we offer you?

• Competitive remuneration and bonus structure
• Freshly fitted-out workspace designed for collaboration
• Hybrid working model - with flexible work from home arrangements
• Fortnightly fruit box
• Corporate gym discount ️
• Swag discounts with major leading brands
• Various team building events ️
• Champion of champions program – get recognised and win up to $1700 per year!
• Years of service bonuses
• Novated Leasing
• Employee assistance program ️
• Development opportunities
• Referral bonus of $1500!
• Yearly Flu Shots
  

Sound good?
We all think so at CCSG. Click apply now to join our CCSG Fam!
Please be aware, that we will only be responding to shortlisted candidates. Please note that whilst the closing date is listed as 16 July 2025, applications will be assessed as they are received, with the selection process running concurrently with this advertisement. Final appointment may be made prior to the closing date, so please apply as soon as possible. We are aiming to expand our team and appoint immediately.
CCSG is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service and Finance
• IndustriesFinancial Services, Insurance, and Banking

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