Description:
Job description, About the business and the role – Temporary Free Accommodation Provided
The Alzburg Resort is a 4.5-star rating resort located in the heart of Mansfield, with access to the Northeast High Country and only a short drive to Mt Buller. The Resort has 44 rooms with a mix of Studio Apt, Hotel Spa rooms, and Apartments. The Resort also has an onsite Tour Company and Onsite Ski Hire outlet which operates throughout the winter season, The Alzburg Resort is currently seeking a motivated individual with strong Operations and Administration skills to assist within all departments and the General Manager.
Resort Duty Manager – Temporary Free Accommodation Provided
We are seeking an experienced Resort Duty Manager to oversee the day-to-day operations of our resort. This is a hands-on leadership role where you will anticipate and exceed guest expectations at every opportunity.
Job tasks and responsibilities
About the role: Duty Manager, as for this role, you will be a critical part of the venue operations teams and be responsible for the following
*You will be responsible for effectively overseeing the performance of the hotel, in the absence of an executive team *Shared After Hours phone assistance *Manage and Lead shift crew’s, resort operations from the setup, running, and pack down of the venue *Processing guest checking in and out, financial transactions, and handling customer queries *Front office experience using the front office operating system *Aptitude for Hotel management software and adoption of technology *Able to work on a rotating roster shift including night/ weekends/ public holidays *Leading by example with customer service excellence. *To predict, plan, and resolve any mishaps in preventing our guests from having anything less than an exceptional stay. *To monitor security, optimize the profitability of operations, and ensure your team’s health & safety
Skills and experience
About you: Assistant Manager or Duty Manager
*Minimum 2+ years of Front Office/Housekeeping Management experience using reservation operation systems *You will have excellent time-management and organizational skills with the ability to multi-task under pressure *Excellent communication skills *Proven ability in managing and leading teams *Ability to manage a fast-paced venue that has multiple departments *Enjoy being hands-on as well as efficient when it comes to reporting and paperwork *We need somebody who thrives on responsibility but at the same time brings their ideas to the table. *Must have current RSA certificate
Job benefits and perks *Temporary Free Accommodation Provided *Full-time position *Great opportunity to be part of Alzburg Snow Sports Centre & Ski Hire during winter *Ski Hire, Transport & Staff discounts *Online Operating System Training provided *Career progression with great team environment
Please apply with a cover letter giving more insight into why we should consider your application.
Please note: Only shortlisted applicants will be contacted for the interview
If you have specific questions about the role, please contact
General Manager / 03 5775 7400
Job Types: Full-time, Casual