Description:
This is a rare opportunity within our Cotton On Leadership team to shape the future of fashion retail on a global scale. As digital continues to redefine how we connect with our customers, this role stands at the centre where creativity meets commerce, and vision becomes impact. It’s about building what’s next. Leading with purpose. And creating digital experiences that are as meaningful as they are commercial.
As our General Manager- Digital, you’ll set the strategy, lead a world-class team, and bring bold ideas to life through technology, storytelling and customer connection. You’ll play a critical role in how we grow, with care, ambition, and with a clear sense of possibility.
What you’ll do
Lead our roadmap for global online growth, owning all digital sales channels and aligning performance with business revenue goals. Drive strategies that increase conversion, average order value, and repeat purchase rates.
Accelerate Customer Growth & Loyalty
Steer customer acquisition and retention across paid and organic channels. Elevate our Cotton On Perks Loyalty Program, ensuring seamless integration and engagement across all digital touchpoints.
Deliver cutting-edge digital marketing campaigns in partnership with brand teams, owning SEO, paid media, email, and promotional strategies. Champion compelling product storytelling and a distinctive digital voice.
Leverage Data & Analytics for Impact
Translate customer insights, traffic, and sales data into actionable strategies. Optimize marketing spend and continuously refine the digital experience through testing and innovation.
Drive Platform Excellence & Seamless Experience
Ensure flawless website performance, SEO, security, and mobile responsiveness. Collaborate with IT, UX / UI, and distribution teams to guarantee smooth customer journeys from click to delivery.
Inspire Collaboration & Lead with Influence
Lead high-performing digital and eCommerce teams to achieve ambitious customer and trade goals. Partner across brand, operations, and external agencies to unlock future-focused digital growth.
Who you are
- A strategic digital leader with senior-level experience across eCommerce, digital marketing, product and customer growth.
- A confident commercial thinker who balances data with instinct and never stops asking how to do it better.
- A natural collaborator who can influence with care, partner with impact and build trust fast.
- A leader who puts people first; you build high-performing, passionate teams and lead with kindness, clarity and drive.
- Someone who genuinely loves fashion, thrives in fast-paced environments, and wants their work to be fun, meaningful and full of possibility.
OUR CULTURE
To describe COTTON : ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.
Our team members are a passionate group of people, committed to making a real difference in people’s lives through our philanthropic arm, the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.
BENEFITS
We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide :
50% team member discount off all brands (excl. Ceres Life which is 30% off)
A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club!)
A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door!
The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.
Flexible working – enabling you to find the right working rhythm to be at your best.
Competitive salary packaging – ensuring we are constantly benchmarking to industry.
On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.
An Employee Assistance Program for you and your family.
Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.
Do you have a dog? Bring them into the office. We love them!
At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at recruitment@cottonon.com.au so we may support you in completing the job application process.
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