Description:
De Bortoli Wines Yarra Valley are looking for a talented hands on Cellar Door Sales Team Leader who is passionate about wine, food and customer service.
About the Role
In this dynamic role, you will be responsible for ensuring the smooth operation of the Cellar Door and delivering exceptional customer experiences. Your key responsibilities will include:
- Cellar Door Sales: promote De Bortoli wines, experiences and the Yarra Valley site. Convert guest wine tastings into a purchase and wine club member
- Customer Service: ensure a high level of customer engagement and guest satisfaction
- Administration: rosters, daily sales uploads, stock pricing and par levels
- Leadership & Teamwork: lead, build and mentor a strong functioning team
- Training: invest time in performance and growth of staff skills and knowledge
- Targets: meet and exceed sales KPI’s and adhere to expense budgets
About the Perks
- Competitive salary
- Great work life balance including a stable roster
- A supporting and collaborative management team
- Generous staff discounts and other perks throughout the year
- Access to the company’s salary continuance policy
About You
We are looking for a hands-on, confident, and enthusiastic individual who possesses strong communication skills and a passion for delivering exceptional service. The ideal candidate will have result driven sales experience, the ability to work both independently and collaboratively as part of a team, demonstrating excellent organisational and administrative capabilities. WSET level 2 and above is desirable however a current RSA is essential. This position requires weekend work.
About Us
The De Bortoli story is one of a hardworking and innovative family who considers good wine, good food and good friends to be among the true pleasures in life. The company is committed to pushing the boundaries of winemaking innovation to produce premium wines that are enjoyed by all - both domestically and internationally. When you join the De Bortoli family you’ll be working alongside an enthusiastic and dedicated team that brings their passion and pride to all that they do.