Description:
Reporting into the Head of Marketing, AU, the Onboarding Support Specialist plays a key role in helping new Delivery Partners get started with Amazon Flex. Working closely with the Program Manager, Onboarding, the Onboarding Support Specialist will help identify improvements, keep processes running smoothly, and ensure a great first experience for new Delivery Partners.
Client Details
At Amazon, we are working to be the most Customer-centric company on Earth. One customer experience that we are constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors - called Delivery Partners - to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
Description
Responsibilities
· Own and manage daily onboarding operations, including updating processes, maintaining documentation and SOPs, and working with internal and external teams to ensure everything runs correctly.
· Act as the main point of contact for certain internal and external stakeholders, including third-party vendors and cross-functional teams supporting onboarding activities. · Help monitor the onboarding journey and suggest ideas to make it easier and faster for Delivery Partners to get started.
· Track and report on onboarding performance using existing dashboards, and flag areas where improvements may be needed.
· Coordinate with Marketing, Tech, and BI teams to help manage tasks, timelines, and communications related to onboarding.
· Assist in planning and reviewing communications sent to Delivery Partners during onboarding, making sure they are clear, helpful, and in line with the Amazon Flex brand.
Profile
Your Profile
· Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
· Experience with project or program management, creating
· 2+ years of program or project management experience
· Knowledge of SQL
· A self-starter who possesses intellectual curiosity, proven track record to deep dive, root cause, and drive business improvements with the customer in mind
Job Offer
Location: Sydney CBD, NSW
Shifts: Monday-Friday Full Time
Pay Rate: $43.75 p/h