Description:
Customer Service Officer - Temporary
- Picton location
- Temporary Full-Time or Part time up to January 2027
- Salary commencing from $43.26 per hour+ 12% Superannuation
- Up to 35-hours per week with flex-time system
About the opportunity:
As a Customer Service Officer, you will provide frontline customer service for all of Council’s services. You will understand the importance of confidentiality when dealing with sensitive information, have the ability to adjust communication style and approach when dealing with customers and be confident in asking questions to be able to reach a solution.
To succeed in this position, you will meet the following criteria:
- Qualifications in Business Administration, Customer Service or extensive relevant experience
- Excellent customer service skills with the ability to understand and meet the needs of our diverse customer base.
- Ability to plan and prioritise, think and solve problems on a day to day basis.
- Be a responsible custodian of Council funds and apply processes in line with legislation and policy.
- Ability to work both collaboratively in a team and individually without direct supervision, be motivated with an excellent attention to detail.
- Excellent verbal communication and engagement skills.
- Experience working within a Customer Contact/Call Centre environment
What we can offer you:
Located on Sydney’s southern fringe, Wollondilly Shire Council spans 2,560 km² of natural bushland, scenic waterways, and vibrant, welcoming communities.
Delivering exceptional, high-performing services to our community is fundamental in what we do. We continuously seek opportunities to strengthen our service delivery and require experienced and qualified professionals to join us in Making Wollondilly even better, together. We actively cultivate a positive and supportive work environment, providing a variety of benefits to support, reward and actively engage our workforce including;
- Learn, develop and grow your career with our Growth Learning Program
- Be acknowledged in our STAR Reward and Recognition program
- Participate in our Educational Assistance Program
- Stay connected with our Health & Wellbeing programs
- Access to our Employee Assistance Program
Want to find out more?
Further Information: Nicole Bloomfield, Team Leader Customer Service, 024677 9543
Applications Close: 5:00pm Monday, 11 August 2025
Only applications received via Council’s online recruitment platform be considered. To apply for this position, you must be an Australian or New Zealand citizen, a permanent resident, or have unlimited work rights in Australia without visa restrictions.
All positions are engaged Monday to Sunday (except otherwise stated) in accordance with the Local Government (State) Award.
Shortlisted applicants may be required to complete pre-employment checks including a medical assessment (including drug and alcohol screening), police clearance, qualification and bankruptcy verification, and a valid WWCC.
Wollondilly Shire Council is committed to fostering a positive, inclusive, and diverse workplace culture. We uphold our responsibility as a child-safe organisation, dedicated to promoting and protecting the rights of children and young people. We encourage applications from First Nations peoples, individuals with disability, veterans, members of the LGBTQIA+ community, and people from culturally and linguistically diverse communities. We actively provide reasonable adjustments ensuring applicants are supported throughout the recruitment process.
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