Description:
Dispute Resolution Specialist
- Full time , fixed term role until 16th February 2026
- Geelong office location, with flexible hybrid working
- Offering a competitive starting base salary of $122,132 plus super and benefits
Grow your career by supporting real progress
Right now, we’re seeking a Dispute Resolution Specialist who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone committed to supporting the progress of our clients and your colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.
Find out more about our shared purpose, and what drives every one of us.
About the role
As a Dispute Resolution Specialist, you will play a crucial role in managing and resolving disputes under the No Fault Dispute Resolution Protocols and VCAT. You’ll act as the business client to TAC’s Legal team, lead strategic approaches to dispute resolution, and ensure client-centric, legally sound outcomes. This role offers the opportunity to influence claims processes, coach team members, and contribute to continuous improvement across the TAC.
About the Team
You’ll join our Dispute Resolution & Litigation Branch within the Resolutions group; a collaborative and high performing team committed to delivering just outcomes for clients. Reporting to the Manager, Dispute Resolution & Litigation, you’ll work closely with Dispute Resolution Officers, legal professionals, and internal/ external stakeholders to manage complex claims and drive strategic resolution initiatives. The team values integrity, empathy and innovation in navigating the legal landscape of transport accident claims.
What we’re looking for
Legal & Legislative Experience
You come with an understanding of the VCAT Act 1988, Transport Accident Act 1986, and the TAC’s No Fault Dispute Protocols, and have proven experience in managing disputes within a legislative or insurance framework.
Strategic & Critical Thinking
You have strong analytical and problem-solving skills with the ability to formulate and implement dispute resolution strategies.
Stakeholder Engagement & Coaching
Demonstrated ability to coach and develop team members along with highly effective stakeholder management and communication skills, with a client centric approach.
Take the next step in your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview . All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Kirsty Milne – Manager, Disputes & Informal Review for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Friday 1st August 2025.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)