Description:
Job Description:McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as "Macca's", we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner time and time again, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.
Could you be our next Barista Trainer?
The National Operations team at McDonald’s have an exciting opportunity for a Barista Trainer to Collaborate with the South Australia team in driving coffee quality improvement through education on an initial 12 month, full-time contract. Are you someone who can’t start the day without a great cup of coffee? Do you have a passion for both coffee and education? Apply today!
What can you expect on a day-to-day basis?
- Providing barista training in line with the schedule
- Collaborating with managers to assess the current training and equipment
- Completing and maintaining accurate training documentation and records keeping
- Uploading Classes on e-learning platform, registrations completions status updates, Class cancellations, Class registration updates where required
- Creating and sending out certificates to training attendees
- Communicating and promoting class schedule to the Market to drive uptake of training
- Creating engaging training material and content (where required)
- Being responsible for training materials including ordering milk, coffee, paper goods and equipment
- Conducting McCafe visits alongside Consultants in Restaurants
- Providing McCafe design and renovation feedback
- Staying up to date with industry publications and trends to ensure that coffee knowledge remains relevant and current
- Attending industry events and build a network within the coffee industry
- Testing and learning new industry equipment and providing clear feedback for validity of use for business
Your keys to success:
- Solid barista skills, experience working in a high-volume café & in depth understanding of the coffee industry
- Ability to travel when required
- Customer centric individual who can develop partnerships with stakeholders to improve their coffee experience
- Intermediate Technology Skills Including Use of MS Word, Excel, PowerPoint
- A results driven individual with the ability to meet goals, targets and deliver business plan objectives
Relish in the Macca’s difference when you join the Golden Arches:
- Birthday & Volunteer Leave. Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about.
- Ongoing Professional Development. We are committed to developing our people by investing in leadership programs and a world class learning and development offering that propel you to achieve your career goals.
- Macca’s Staff Discount & Retail Discounts. Enjoy discounted Macca’s at any restaurant across Australia and access to hundreds of retail discounts.
- Access To Our 24/7 Wellbeing Partner (Sonder) For You & Your Immediate Family. Using the Sonder app, access free and confidential safety, medical and mental health support via chat or phone with accredited professionals.
- A Fun & Vibrant Culture. Immerse yourself in local and Macca’s only events and experiences from day one of working with us.
At Macca’s, our doors are open to everyone, and we live by our Golden Rule: treating everyone with dignity, fairness and respect, always. We’re committed to building a safe, inclusive and welcoming workplace where everyone feels valued and empowered - it’s our people who make us Macca’s.
As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, identities and experiences. If you have a disability, illness or injury and need adjustments during the recruitment process, we’re here to help, just reach out to start the conversation.