Manager - Customer Service

Description:

We’re hiring a Customer Service Manager to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you’ll oversee three Team Leaders and a large frontline team focused on transaction processing—including open orders and related operations.

You’ll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.

Lead a large-scale team – manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
Drive operational improvement – challenge current processes, streamline service delivery, and lead change initiatives.
Balance strategy and action – guide team direction while jumping in on big issues and supporting day-to-day leadership.
Collaborate cross-functionally – work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
Grow into future leadership – work closely with senior leaders and position yourself for broader leadership opportunities.
Oversee third-party operations – manage vendor relationships, including offshore processing support.

Experienced in high-volume service – background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
A strategic thinker – able to step back and improve how things work across teams and systems.
A culture builder – known for creating engaged, high-performing teams that love what they do.
Change-ready and resilient – comfortable leading transformation, gaining buy-in, and navigating complexity.
An excellent communicator – able to manage stakeholder expectations, lead through influence, and bring people on the journey.

Create real impact – support life-changing surgeries by keeping customer operations running smoothly.
Advance your career – step into a key leadership role with clear pathways for progression.
Lead transformation – improve service, boost efficiency, and shape the future of our customer experience.
Thrive in a purpose-driven team – join a passionate group that values people, performance, and making a difference.
Enjoy flexibility and support – hybrid-friendly culture, professional development, and meaningful benefits from day one.

Sound like you? Apply today and take the next step in your leadership journey.