Technology Officer

Description:

Join Queensland Treasury's FixIT Centre team as a Technology Officer, delivering high-quality frontline ICT support to drive Treasury’s operations. This role offers the chance to work in a dynamic environment, troubleshoot technical issues, and contribute to IT initiatives that support Queensland’s economic priorities.

Your new opportunity

Queensland Treasury is committed to building a strong economy for all Queenslanders. As a central agency, Treasury leads the Government's economic recovery priorities and long-term strategies. The Information Services branch, part of the Corporate Group, provides core ICT services that support Treasury's business model. Within this branch, the FixIT Centre team combines traditional Service Desk Tier 1 and Tier 2 desktop support functions.

As a Technology Officer, you will deliver high-quality frontline support services to Treasury's ICT clients and stakeholders. Your role will involve resolving or coordinating the resolution of incidents, fulfilling service requests, and maintaining high levels of customer satisfaction. This is an exciting opportunity for someone with na strong client focus and a commitment to delivering quality IT services.

In This Role, You Will

• Deliver Level 1 and Level 2 IT support (help desk and desktop) for office and remote users.
• Manage help desk requests, ensuring timely resolution and professional followup.
• Troubleshoot technical issues, escalate to Level 3 teams as needed, and update documentation.
• Oversee IT tasks, including hardware imaging, software installations, and AV equipment support.
• Provide guidance on supported hardware/software and assist with departmental IT initiatives.
• Build strong relationships with stakeholders and stay informed on Treasury operations and ICT trends.
• Maintain up-to-date knowledge of Treasury's current operations, future goals, and Whole-of-Government ICT standards and trends.
  
  
  

What Experience You Will Bring

• In-depth knowledge of Windows operating systems.
• Knowledge of Microsoft Office 365.
• Familiarity with desktop devices, including PCs, laptops, tablets, and smartphones.
• Strong analytical and problem-solving skills to diagnose technical and hardware issues.
• Excellent customer service skills and phone etiquette.
• Understanding of ITIL processes (incident, change, and problem management).
• Experience managing Active Directory objects.
• Experience working in an ITSM platform such as ServiceNow.
  
  
  

Whilst there are no mandatory qualifications needed for this role, relevant qualifications will be highly regarded.

How To Apply

To submit your application, click on the Apply link to provide:

• Your resume detailing relevant experience
• A cover letter of no more than two pages outlining why you are interested in this position and how your knowledge, skills and experience makes you a strong candidate for the role.
  
  
  

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process.

We welcome applicants to share with the hiring manager any health condition, disability, and/or cultural or linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Applications will remain current for 12 months.

Job Ad Reference: QLD/659062/25

Closing Date: Sunday, 21 September 2025

Occupational group IT & Telecommunications