Review Officer

Description:

Review Officers are expected to work collaboratively and constructively toward the achievement of individual, team and QO outcome requirements. As a Review Officer, your work will include working on the assessment and investigation of complaints about the administrative actions of Queensland public sector agencies (including local governments and public universities). You will communicate with complainants and agencies about complaints and investigations and undertake research, analysis and reporting work that contributes to improved administrative practice in Queensland public sector agencies. Review Officers may come from a variety of professional backgrounds.

You will contribute to the effective operation of the QO.

Your work will focus on managing the assessment and investigation of complaints. The range of work could include:

• assessing complaints within the requirements of the Ombudsman Act, operational procedures and delegations
• working under the direction of senior officers on administrative assessments and investigations
• communicating with complainants and agencies regarding the progress of cases
• providing verbal and written advice to complainants about their complaint, including providing outcome advice
• guiding and supporting Intake Officers in their work and contributing the day-to-day efficiency of the Intake team
• recommending relevant matters for investigation by QO
• developing and implementing strategies for assessments and investigations to ensure quality, timely resolution in consultation with senior officers
• conducting research and preparing correspondence, submissions and reports under the hand of senior officers
• maintaining accurate records about your work
• contributing to improved service delivery and accountability by participating in organisational initiatives
  
  
  

You Will Be Expected To

• model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office.
• work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review and assist with improvements to policy, procedure, process and administrative practice across The Office and stakeholder agencies
• provide support and guidance for a culturally inclusive and safe workplace, ensuring cultural identity and perspectives are valued
• adhere to the QO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
• meet personal performance expectations and standards
• undertake other duties as directed by relevant senior officers.
  
  
  

In this role, you may work in different work areas depending on operational requirements (e.g. Intake, Investigation and Resolution).

We will assess your suitability for this role by looking at what you have done previously – the knowledge, ability, skill and experience you have built, your potential for development and how this will benefit this Office.

Within the context of this role, the ideal applicant will be someone who:

Vision : Understands how the organisation's role and purpose relates to their own work and the work of the team. Prioritises projects and tasks efficiently, in line with team commitments. Role models professional conduct, positivity, work focus and respect for others. Remains composed under pressure, accepts decision-making responsibility and understands when to escalate issues.

Results: Communicates effectively, taking account of the needs of different stakeholders, builds rapport and establishes good working relationships. Achieves results through careful planning and organisation. Coaches and mentors team members to enable the achievement of shared outcomes.

Accountability : Supports team members in their work within legislative and policy frameworks. Analyses information, identifies risks and evaluates possible solutions to mitigate risks. Models commitment to improving performance through self-reflection, feedback, sharing expertise and learning.

Technical expertise: Substantial knowledge and experience in public sector processes. High level written communication skills and interpersonal skills. Proven ability to work with a wide range of stakeholders, including First Nations people and other relevant stakeholder groups.

Occupational group Justice & Legal