Description:
- Service Delivery Oversight: Full accountability for delivering maintenance and support services under government contracts, ensuring outcomes meet agreed KPIs for time, cost, and quality.
- Contract Management: Review system performance, manage client interface and reporting, resource scheduling, subcontractor and supplier coordination, financial tracking, and documentation compliance.
- Process Implementation: Establish and manage bespoke support processes, including call handling, escalation, spares and repairs, asset management, and public sector data management.
- Technical Supervision: Oversee troubleshooting, remediation, installation, and commissioning of systems; manage resolution of customer/internal issues within SLA.
- Reporting & Improvement: Provide periodic and corrective action reports, implement tools for system maintenance improvement.
- Budget & Project Management: Plan and manage contract budgets, deliver new systems as ordered, and lead internal projects.
- Leadership: Responsibility for 10 direct reports, coordination across teams and senior leadership engagement.
Requirements:
- Experience in service delivery management and project management (certification preferred).
- Strong background in maintenance of complex technology systems, root cause analysis, and design improvement.
- Knowledge of embedded computing, sensor-based technology, and logistics/asset management.
- Excellent communication and interpersonal skills, with ability to manage KPIs and SLAs.
- Comfortable with Google Workspace and MS Office tools.
- Proven ability to lead teams and manage subcontractors.
- Ability to work under pressure while maintaining high service quality.
Conditions:
Full-time, permanent role
Leadership responsibility plus direct client engagement on major government contracts.
Professional development through structured training in advanced technology systems, project management methodology, safety compliance, and certifications (First Aid, OH&S).
Exposure to cutting-edge technology in embedded computing, sensor-based systems, and traffic management solutions.
Strategic influence with autonomy to manage budgets, improve processes, and deliver new systems.
10 Dec 2025;
from:
michaelpage.com.au