Description:
- Provide second-level technical support to resolve IT-related issues efficiently.
- Monitor and maintain IT systems to ensure optimal performance.
- Respond to and resolve service desk tickets in a timely manner.
- Assist in troubleshooting hardware, software, and network issues i.e. M365, Intune, some desktop responsibilities.
- Escalate complex technical problems to appropriate teams when necessary.
- Support the deployment of new hardware and software systems.
- Document technical issues and resolutions for future reference.
- Maintain a high level of customer service in all interactions.
Requirements:
A successful L2 IT Support candidate should have:
- Proven experience in a similar support role, ability to start autonomously.
- Strong knowledge of IT systems, hardware, software, and networking.
- Excellent problem-solving and troubleshooting skills.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Strong communication and interpersonal skills to liaise with internal and external stakeholders.
- A proactive approach to identifying and resolving technical issues.
- Relevant IT certifications will be highly regarded.
Conditions:
- Competitive hourly rate.
- Contract opportunity with potential to extend.
- Opportunity to work within a collaborative environment.
- Gain valuable experience in IT Support services.
If you are a skilled L2 Service Desk professional looking for your next challenge, we encourage you to apply today!
22 Dec 2025;
from:
michaelpage.com.au