Description:
This role is ideal for someone who thrives in a varied position and enjoys being the go to person across admin, finance support, and customer service. You'll be the first point of contact for repeat clients, managing inbound calls and emails, coordinating with internal teams, and ensuring smooth day to day operations. You'll also assist with invoicing, payment processing, and general accounts support using systems like Xero. From helping with bookings and catering to preparing materials for meetings, your role will be central to keeping things running efficiently.
- Provide administrative support to ensure efficient operation of the department.
- Assist in managing customer inquiries and resolving issues promptly and professionally. ( 10-25 a day)
- Maintain and update records, documents, and databases accurately.
- Prepare and distribute correspondence, reports, and other documentation as required.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Ensure compliance with organisational policies and procedures.
- Support other administrative tasks as directed by management.
Requirements:
We're looking for someone with strong administrative experience and doesn't mind hoping on the phone and taking customer enquires. The idea candidate will be confident juggling multiple priorities and enjoys working in a collaborative environment. You'll be tech savvy, with experience in accounting software (Xero preferred), and comfortable supporting basic finance tasks. A background in customer service or office coordination would be highly regarded. Most importantly, you'll bring a positive attitude, a hands on approach, and a genuine interest in being part of a close knit team.
- Experience in an administrative or customer service role ( 6+ years)
- Strong organisational and time management skills.
- Proficiency in using office software and database systems.
- Excellent verbal and written communication skills.
- A proactive attitude and the ability to multitask effectively.
- Attention to detail
- Friendly approachable attitude
Conditions:
- Competitive salary 75-90k + super
- Permanent position with job stability ( strong tenure across the board)
- Free parking on site
- Friendly easy going office environment ( sneakers and jeans are absolutely fine! ), regular sweet treats, quarterly team dinners, puppy in office a few days a week.
- Modern technology - Apple Macs
- 4 or 5 days a week depending on preference
- Flexible start / finish times
- Global brand with benefits and access to executive benefits
This role is on site full time