Description:
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
American Express is looking for a Data Analyst, Business Insights and Analytics for the issuing business in Australia and New Zealand. This role will report to the Manager, Business Insights and Analytics for our International Card Services (ICS) business. This is a critical technical role that will help innovate and progress our analytics capabilities to support our growth plans while enhancing our focus on control and compliance.
This role will work in close partnership with multiple teams across our issuing business to understand & identify opportunities to leverage our data and systems to provide analytics and automated reporting to support strategic decision making and respond to an ever-changing regulatory environment. The role is a technical role which will focus on coding, problem solving, putting together complex reports for the business, and working with stakeholders to make data driven decisions.
Responsibilities:
- Support Development of Strategic Plans and Initiatives: Provide analytics support to Product, Acquisition, Loyalty, Partnership, and Marketing teams on the development of key strategic initiatives. This will include end to end analytics from writing code to pulling data, reviewing the data with manager, packaging data, deriving insights, and presenting to partners.
- Compliance and Operational Risk: Create analytics to support American Express’ response to a rapidly changing regulatory environment. Develop and automate reporting to assist with identification and remediation of operational risk events, compliance with regulation, and ensure all reporting documentation is complete and well maintained.
- Program Analytics: Ongoing analysis of key product metrics, profitability levers, customer behaviours, and trends. Generate insights and analysis to support portfolio management.
- Management of Analytical Databases: Production and upkeep of internal databases, run and refreshed on a regular basis. Investigate and problem solve if issues arise with existing processes.
Skills & Experience
- Strong technical background in analytics and stakeholder management.
- Consulting or actuarial background is advantageous.
- Expertise in coding skills with emphasis on SQL, Python, and/or BigQuery.
- Advanced Excel and PowerPoint skills.
- Proficiency with data visualization tools such as Tableau or PowerBI.
- Strong analytical and problem-solving skills with the ability to turn data into insights.
- High attention to detail & strong time management skills.
- Ability to influence leaders/partners & strong communication skills.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.