Description:
About Upwire
Upwire is a Sydney based technology company. Upwire builds enterprise-grade automation and communication solutions that help businesses deliver fast, secure, and personalised outcomes at scale. Our platform is developed entirely in-house, patented, and API-ready , allowing teams to automate complex workflows, orchestrate multi-channel communication, and integrate seamlessly with existing systems—all without writing extensive backend code.
We combine low-code/no-code tools, intelligent routing, and customer-focused modules to solve real-world problems like onboarding, claims processing, regulatory communications, and arrears management.
Each component—Playground, Nanosites, UpDoc, Global Delivery Engine, and more—can operate independently or as part of a broader solution , providing flexibility, speed, and compliance for our clients.
Upwire empowers teams in prominent organisations, including big 4 banks, lending, superannuation, share registry, insurance, telecommunications, healthcare, retail to move faster, reduce manual effort, and deliver measurable outcomes through a single, integrated platform that connects systems, automates processes, and drives customer engagement at every stage of the customer lifecycle.
What problems do we solve?
Upwire is designed to address several pain points in customer communications, including:
- Streamlined Onboarding and Engagement: Enhance the onboarding experience for new customers, ensuring the process is simple and effective.
- Efficient Payments & Collections: Automated notifications and strategies for managing overdue payments with improved collection rates.
- Customer Retention & Uplift: Engage customers at every phase of their lifecycle to maximise retention, upsell opportunities, and manage churn effectively.
- Fragmented Tools: Managing SMS, email, IVR, and chatbot communications on separate platforms is inefficient and prone to errors. Teams are using different systems to access data required for themselves and their customers.
- Scalability Challenges: Legacy systems often struggle to keep up with the demands of growing businesses.
Why customers choose Upwire
Businesses trust Upwire for our ability to deliver extraordinary results. With an average of 88% revenue improvement within three months, and an average savings of $25 million per organisation annually, our solutions drive tangible outcomes.
Key reasons customers choose Upwire include:
With Upwire, businesses can:
Streamline complex customer journeys and business processes through automation, multi-channel communication, and intelligent decisioning.
Reduce manual tasks, accelerate onboarding, payments, and claims, and equip agents with real-time insights—improving speed, accuracy, and customer satisfaction.
On the data side, Upwire ensures workflows, logic, and communications are standardised, traceable, and fully integrated with your systems of record, giving teams clear visibility, faster decision-making, and actionable insights.
The result: smarter operations, fewer errors, and measurable improvements in both customer outcomes and business performance.
Company culture
Upwire’s workplace is built on innovation, collaboration, and balanced flexibility. Upwire encourages employees to work in the office five days a week initially to foster strong collaboration and ensure new hires learn everything they need to succeed. Once past probation, hybrid work options become available, allowing employees to balance in-office and remote work.
Critically, Upwire is flexible from day one when it comes to personal commitments. The company ensures employees won’t miss significant family moments such as attending a child’s school event, medical appointments, or other important occasions. Employees are encouraged to take the time they need to prioritise family while excelling professionally.
Key aspects of Upwire’s culture include:
Learning and Development: Access to training resources and mentorship for career advancement.
Employee Well-Being: Emphasis on work-life balance and mental health support.
Collaborative Environment: Teams work closely across departments to drive innovation.
Joining Upwire means being part of an engaged team that values your input and supports your professional growth.
About the role : Junior Developer
We’re looking for a results-driven Junior Developer to join the Upwire team. This is a unique role where you’ll contribute to building impactful software solutions while also gaining exposure to business development, client engagement, and product strategy.
You’ll thrive here if you enjoy learning, problem-solving, and making a real impact, and if you’re excited by a fast-paced, entrepreneurial environment where your work truly matters.
What you'll do
Collaborate with the team to build, maintain, and enhance web applications and tools. Turn product requirements and wireframes into polished, production - ready interfaces.
Work on customer-impacting features, bug fixes, and pragmatic solutions.
Contribute across the full development cycle: idea → design → code → test → deploy → support.
Learn to navigate trade-offs and solve real-world technical and business problems.
Support the growth of Upwire by building strong client relationships and understanding user needs.
Take constructive feedback, adapt quickly to shifting priorities, and contribute ideas for product improvements.
Engage with clients alongside product and commercial helping shape bespoke solutions for their needs.
What we're looking for
Basic programming experience in (JavaScript, Python, or another modern language) and REST APIs.
Solid understanding of HTML, CSS, and responsive design fundmentals.
Understanding of version control (Git), debugging, and web development fundamentals.
Curiosity, flexibility, and a can-do attitude; you ask questions and take initiative.
Interest in practical problem-solving that delivers customer value.
Strong communication skills and confidence working with both technical and non-technical teams.
Ability to balance learning with getting things done, and to work both independently and collaboratively in a small team.
Bonus: exposure to frontend frameworks (React, Vue, Angular), backend technologies, REST, APIs, or cloud platforms and an interest in AI.
Who you are
Curious, proactive, and inquisitive —open to learning from others.
Comfortable working in a fast-moving environment with ambiguity.
Excited by the idea of making an impact on both the product and the business.
Interested in growing into larger roles, including potential exposure to sales, client success, and product strategy.
What we offer
Mentorship and real growth opportunities in a small, values-driven team.
Flexible schedule and work style, with autonomy and trust.
Supportive and collaborative environment where creativity and practical solutions are celebrated.
Opportunity to engage with clients and contribute to the business beyond just coding.
What you might not like
Not a Fit for Templated Solutions: Upwire thrives on rapid problem solving, delivering business value quickly, and platform driven development.
In-Office Presence: Being in the office five days a week is required, particularly in the early stages, but still with flexibility for personal commitments as needed.