Reservations Agent

Description:

Full Time

At Mantra at Sharks, we live the Accor and Southport Sharks values, where passion for hospitality meets genuine care for people. We’re now seeking a full-time Reservations Agent to support our busy Front Office team, delivering exceptional guest experiences from the very first interaction.

About The Role

This is a full-time, Monday to Friday role working 11:00am – 7:00pm, focused on providing professional, accurate and guest-centric reservation support.

Key Responsibilities

• Managing individual and group reservations via phone and email with warmth, clarity and professionalism
• Coordinating group bookings, including rooming lists, amendments and special requests
• Supporting the Front Office team with reservations, changes and guest enquiries
• Maintaining accurate guest and booking information using Opera Cloud
• Delivering service in line with our standards, creating meaningful guest connections
• Working collaboratively with Front Office and wider Hotel and Club teams to support seamless operations
  
  

About You

• Previous hotel experience (reservations or front office preferred)
• Proven experience using Opera Cloud
• Excellent phone and email etiquette with strong written and verbal communication skills
• A true team player who embodies the genuine hospitality mindset
• Highly organised with strong attention to detail, particularly when managing group reservations
• Someone who takes pride in their work and enjoys delivering memorable guest experiences
  
  

What We Offer

• A stable full-time weekday role
• A supportive and inclusive team environment aligned to the our team culture
• Opportunities for development within the Southport Sharks
• Be part of an iconic Gold Coast destination known for service, teamwork and community
  
  

If you’re passionate about hospitality and believe every guest interaction matters, we’d love to hear from you.