Data Center Operation Technician

Description:

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

The Infrastructure Operations team is seeking Data Centre Technicians to join our expanding team. As a Data Centre Technician, you'll troubleshoot and resolve a range of infrastructure issues including server hardware, fiber, networking, and related problems.

To be eligible for this role you will need to hold or be able to obtain an Australian Government Security Vetting Agency clearance. See link for specific details of suitability (https://www.agsva.gov.au/applicants/eligibility-and-suitability).

If you enjoy applying IT principles like computer architecture and the OSI (Open Systems Interconnection) model to solve complex problems, we'd like to meet you. Your work will help maintain one of the world's largest information system infrastructures.

Key job responsibilities
This role involves physical data centre activities including capacity planning and tracking, rack deployment, cabling, hardware and software troubleshooting, and decommissioning.

You'll maintain system reliability by prioritising and resolving trouble tickets efficiently, serve as the escalation point and technical troubleshooter for all systems issues, and deep dive into Linux server problems.

You'll meet 24x7 on-call requirements during shift rotations, install and configure racks per internal SLAs, triage and resolve trouble tickets for all regional devices, and serve as a technical point of contact for high severity issues.

This position requires the ability to lift and rack equipment up to 20 kg, work in cramped spaces or elevated locations following health and safety guidelines.

A day in the life
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge:
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation

Requirements:

- Experience in Network protocols like DNS/DHCP/TCP
- 3+ years of computer hardware experience, including troubleshooting and repairing experience
- Knowledge of Linux/Unix Administration
- Valid and active driver's license
- Ability to cover 24x7 shift rotation- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
- Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
- Experience using scripting languages, such as Python, Perl, Linux bash

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.