Description:
Key responsibilities and tasks:
* As the Network Engineer you will have responsibility for the following:
o Providing administration, maintenance, and support tasks specifically within the context of Networking
o The ability to analyse the capacity of ICT services including WAN bandwidth and ICT infrastructure and provide advice to customers;
o Proactively monitoring critical ICT services including switching, wireless, and routing;
o Undertake troubleshooting and problem-solving activities where required;
o Have knowledge and capability to support Vulnerability and Cyber Security practices within the Networks team
o Support the Department's existing ITIL processes including Change, Incident, and Problem management
o Develop and maintain standardised processes and procedures, and providing training and mentoring to peers in technical processes.
* Provide a strong technical support capability, ensuring requests align with set standards and procedures, and meet agreed service levels, with the capability to develop and improve operating procedures.
* Provide advanced skills in the areas of operational responses to emerging needs, fault diagnosis and failures, and proactively initiate remedial action.
* Provide technical information in report format, which can be consumed by team leaders, management and other departmental staff.
* Maintain a high level of quality in the performance of all duties, ensuring adherence to quality assurance expectations, policies and procedures, government and industry standards and best practices, proactively seeking improvements in the way in which work is undertaken.
* Act as an integral part of the departmental ICT operations teams, providing advice and support to other operational teams, regional ICT teams, school representatives and other departmental staff, in relation to fault resolution and new technology development.
* Maintain currency of knowledge, through research and investigation of the latest technologies being offered in the IT and communications industry.
Requirements:
Capabilities / Desirable attributes:
* Experience in working in a project delivery environment.
* It is highly desirable that applicants have previous experience with or background in the following technologies and systems:
o Cisco Routing and Switching (NX-OS, IOS, and IOS-XE)
o 3Com / H3C / HPE / Aruba Switching
o HPE / Aruba / Cisco Wireless technologies
o AAA Administration (Aruba ClearPass)
o HPE Intelligent Management Centre and Cisco Catalyst Centre (Network Management Systems)
o Functional understanding of firewall and load balancing technologies and principles.Mandatory requirements:
* Monitoring shift rotations exist within the Enterprise Network Services teams
* Staff may have rostered start and finish times during heightened awareness periods and during dedicated monitoring periods
Conditions:
- Initial 13 month contract with view to extend
- Temporary role with the opportunity to contribute to meaningful projects.
- Work with a supportive team in Brisbane.
- Valuable experience in the public sector.
If you are ready to take the next step in your career as a Network Engineer, we encourage you to apply today!