Patient Services Administrators- IVF

Description:

Position Purpose

The Patient Services Administrator at City Fertility plays a vital role in supporting patients through one of the most significant journeys of their lives. This position is more than administration—it’s about creating a welcoming, compassionate experience for every patient while ensuring operational excellence across our clinics.

Guided by our values of Compassion, Respect, Commitment, Quality, and Communication , this role is the first point of contact for patients, helping them navigate their fertility journey with empathy and clarity. The position will directly contribute to delivering high-quality, patient-centred care and fostering trust and confidence in our services. It is a great opportunity to make a meaningful impact and develop skills in a dynamic, supportive environment committed to continuous improvement and clinical excellence.

Patient Services Administrator – Clinic.

Locations: Sunnybank and Southport

Key Responsibilities

• Prepare accurate, individualised fee estimates and manage billing processes in line with Medicare guidelines
• Troubleshoot Medicare claims and liaise with relevant agencies to resolve patient billing issues
• The ability to speak Mandarin and/or Cantonese will be highly regarded
• Handle incoming calls and inbox management promptly and effectively, maintaining clear and compassionate communication
• Maintain accurate patient records and data entry in compliance with privacy and confidentiality standards
• Contribute to continuous improvement initiatives, including policy and process reviews and change management programs
• Uphold workplace health and safety standards, reporting hazards and incidents promptly
• Represent City Fertility’s values in all interactions, promoting a positive, patient-focused culture
  
  

Patient Services Administrator – Day Hospital

Locations: Sunnybank and Newstead

Key Responsibilities

• Provide exceptional first-point-of-contact service to patients, ensuring all interactions reflect empathy, respect, and professionalism
• Handle incoming calls and inbox management promptly and effectively, maintaining clear and compassionate communication
• Maintain accurate patient records and data entry in compliance with privacy and confidentiality standards
• Support daily banking, reconciliation, invoicing, and debt collection processes with attention to detail
• Monitor and maintain reception and waiting areas to ensure a welcoming environment for patients and visitors
• Liaise with clinicians, suppliers, and external partners to support operational needs and patient care
• Contribute to continuous improvement initiatives, including policy and process reviews and change management programs
• Uphold workplace health and safety standards, reporting hazards and incidents promptly
• Represent City Fertility’s values in all interactions, promoting a positive, patient-focused culture
  
  

What Are We Looking For?

The Successful Candidate Will Have:

• Minimum Year 12 qualification (or equivalent) and eligibility to work in Australia
• At least 12 months experience in office administration or reception, with strong customer service skills; experience in medical administration is advantageous
• Proficiency in Microsoft Office Suite and ability to learn practice management software; attention to detail and strong organisational skills
• Demonstrated ability to communicate effectively, manage multiple priorities, and work collaboratively in a patient-focused environment aligned with City Fertility’s values
• Commitment to maintaining confidentiality, continuous learning, and supporting quality and compliance standards in healthcare
  
  

Why Join Us?

At City Fertility, you’ll join a progressive, people-orientated organisation that values innovation, integrity and impact. We offer a flexible and supportive work environment, genuine opportunities for professional growth, and the chance to make a meaningful contribution to a growing healthcare group.

• Be part of a global network with cutting-edge fertility expertise
• Work in a collaborative, forward-thinking team that embraces innovation
• Make a real impact by helping people achieve their dream of parenthood.
  
  

Ready to Apply?

If you are passionate about patient care and want to join a team that truly changes lives, we would love to hear from you.

Click ‘Apply’ and submit your resume and cover letter (including contact details for two referees) today.

Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion - we welcome you to be part of our progressive and supportive team.

• An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
• Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
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